The HR department handles all matters about employees. These include recruitment, training, employee benefits, health and wellness, and workplace conflict. Conflict is a common occurrence in the workplace.
That’s because there are so many different personalities that work together. The YouTube video “HR Basic Workplace Conflicts” defines workplace conflict. The video looks at the role of HR professionals in managing workplace conflicts. Conflict often arises for a variety of reasons. One of the primary reasons is the inability to agree on something.
Handling Workplace Conflicts
It’s crucial to address workplace conflict as soon as possible. The best approach is to be proactive. HR departments develop training manuals to help prepare employees for situations of conflict. These training programs give employees the tools to avoid conflict or to handle it. HR trains employees to communicate with each other and solve matters. Effective communication is generally the key to conflict resolution and management.
There will always be different personalities in the workplace. Thus, there will always be conflicting views. Employees receive training in how to respect co-workers that have opposing views. In addition, employees learn to move around situations where a resolution isn’t reached. Rather than control the situation, HR allows employees to manage their own behavior.